Frequently Asked Questions
Everything you need to know about shopping with Tartan Group.
What is your shipping policy?
We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days. Free shipping is available on all orders over $150.
How do I return or exchange an item?
You can return or exchange any unworn, unwashed items with tags attached within 30 days of purchase. Simply visit our online portal to generate a prepaid return label.
How can I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
Tartan Group accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Where are your garments manufactured?
We pride ourselves on ethical sourcing. Our collections are manufactured in certified facilities that prioritize fair wages, safe working conditions, and high-quality craftsmanship.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.